What are Shipping Method and Charges?
Once we have received your order, and the payment is verified, the parcel will be sent within 24 hours, or the next business day.
Occasionally items ordered together may be shipped separately. 'Out of Stock Item' is any item that is currently out of stock, but will be shipped as soon as it is available. You are not charged additional shipping for back ordered items. If there will be a delay of 2 weeks or longer, we will notify you via email.
We ship the parcel with regular mail.
- Delivery to Canada takes 3 to 4 business days.
- Delivery to US takes 4 to 8 business days.
- Delivery to some addresses (Hawaii and Alaska) takes 1 to 2weeks.
- For International shipment, please contact us.
After the parcel is shipped, you will receive an email notification with a tracking number.
No Handling/Restocking Fees
What are handling charges/fees? Once the order is captured on-line, the payment method must be verified. The order is then sent to our warehouse, where the product is pulled, packaged and labeled. These actions refer to the ‘Handling’ part of the charge. Think about all the activities involved in preparing a product for shipping. We have to:
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Purchase packaging materials
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Wrap and seal the package
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Complete and apply the appropriate labels and/or waybills
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Apply postage
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Take the shipments to your local post office or courier depot
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Most companies charge their customers an additional fee to cover the handling cost. At Chi Activate, we don't charge you handling fee. We're confident that you'll join the thousands of happy customers who have never found a need to use our guarantee. What is BCM Enterprises' 30 Day Money Back Guarantee?
We stand behind our products. At BCM Enterprises, all purchases are covered by our 30-day Unconditional Guarantee. If, within 30 days, you are not 100% satisfied, you may return the product to us, and we will gladly replace, exchange or refund (less shipping) the full product price to you. Our Customer Support team will be happy to assist you at any time if you have questions or need to return a product How do I return an item?
- Please return goods as securely as possible in original carton.
- Please do not tape or write anything on the item or the package. Please be certain that returned merchandise is in its original condition as well as in its original carton. We reserve the right to refuse any such returns.
- Please contact us first before returning your product. All Returns and Exchanges must be arranged with a Customer Service Representative within 30 days after delivery and assigned an RA# (Return Authorization Number). Packages without an assigned RA# may be refused
- Please indicate your Order Number and Date of Purchase, reason for return and action required (i.e. refund/replacement).
- Ship via insured parcel post, or another traceable method. This is in your best interest as we cannot be responsible for items lost in transit.
Service guarantee
We believe in excellence in customer service. If ever you have an experience that is anything but lovely, please contact us and let us know. Same goes if you have a wonderful experience, we want to know about it, please send us an email and let us know.
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